Refund policy

We want you to feel confident trying Shop Auvine. If something isn't right, contact us and we'll make it right.

Your 30 days

You have 30 days from the day your order is delivered to request a return or refund.

Unopened items

Changed your mind? No problem. Items that are unopened and unused can be returned within 30 days for a full refund. Just email us first for return instructions.

Opened items

For hygiene reasons, opened bottles can't be resold, so we can't accept change-of-mind returns on opened items. But if anything is wrong with your order, we will fix it — see below.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the issue. We'll send a free replacement or refund you in full — your choice. In most cases, you won't need to ship anything back to us.

Skin reactions

Everyone's skin is different. Please do a patch test 24 hours before your first use. If you experience irritation, stop using the product and contact us — we'll work something out.

How to start a return

Email us at 2368691016bb@gmail.com with your order number and a short note about what happened. We reply within 1–2 business days.

Refunds

Approved refunds go back to your original payment method. Once approved, please allow 5–10 business days for the money to appear, depending on your bank. Since shipping is free, there are no shipping fees to deduct.

Exchanges

Need a different item? Email us and we'll arrange it — the fastest way is usually a refund and a new order, and we'll tell you honestly which is quicker.